Privacy Notice

1. Who we are

Stream IQ Hub is operated by Kelly Plank, a sole proprietor based in the United States. For the personal data we collect about you as a user of the Service, we act as the data controller.

2. Data we collect

• Account data: email, display name, avatar, credentials.
• Profile data: username, bio, niche, goals, social links you choose to add.
• Content: messages you send to the AI mentor, generation prompts and outputs, LFG posts, pod goals, challenge submissions, review requests and reviews, marketplace listings.
• Third-party account data: if you connect Twitch, your Twitch user ID, display name, and clips metadata (encrypted access tokens are stored server-side to fetch clips on your behalf).
• Usage & device data: IP address, browser and device identifiers, pages viewed, actions taken, timestamps, and error logs.
• Support communications: messages you send us.

Payment card and billing details are collected directly by Paddle, not by us.

3. Why we use it and legal basis

• Provide, operate, and secure the Service — performance of our contract with you.
• Generate AI outputs you request — performance of our contract with you.
• Prevent fraud, abuse, and security incidents — legitimate interests.
• Improve the Service (aggregated analytics, debugging) — legitimate interests.
• Provide customer support — performance of our contract with you.
• Send transactional messages (auth, receipts, service updates) — legal obligation / contract.
• Comply with tax and legal requirements — legal obligation.

4. Sharing your data

We share personal data only with:

• Service providers / subprocessors: our cloud, database, email, and AI providers, who process data on our behalf under contract.
• Merchant of Record (Paddle): for sale of subscriptions and marketplace products, subscription management, payments, tax compliance, invoicing, and refunds.
• Twitch: only when you initiate a connection, per Twitch's scopes you approve.
• Other users: information on your public profile page (username, avatar, bio, niche, goals, socials, published products) and content you post to public areas (LFG, challenges, marketplace) is visible to others.
• Professional advisers (legal, accounting) and authorities where required by law.

We do not sell your personal data.

5. Data retention

We keep your data for as long as your account is active and for a limited period afterward to satisfy legal, accounting, or reporting obligations, or to resolve disputes. You can delete your account at any time; residual backups are purged on our providers' standard rotation.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal data, and to object to certain processing. California residents have rights under the CCPA/CPRA. EU/UK residents have rights under GDPR/UK GDPR and may lodge a complaint with a supervisory authority. To exercise any right, contact us via the support address listed inside your account. We will respond within the time required by applicable law (typically 30 days).

7. International transfers

We are based in the United States and our providers may process data in the US and other countries. Where we transfer personal data of EU/UK residents outside those regions, we rely on appropriate safeguards such as Standard Contractual Clauses.

8. Security

We use appropriate technical and organizational measures — including encryption in transit, access controls, and encrypted storage of third-party tokens — to protect personal data. No system is perfectly secure; please use a strong, unique password.

9. Cookies

We use strictly necessary cookies and local storage to keep you signed in and remember preferences. We may also use limited analytics to understand how the Service is used. You can control cookies via your browser settings; disabling essential cookies will break sign-in.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal data.

11. Contact

Privacy questions: contact Kelly Plank via the support address listed inside your account. For billing-related data, contact Paddle at paddle.net.